Frequently Asked Questions (FAQ)

Cannot continue on a screen to make bookings ?
This occurs mostly if the screen is zoomed in. You should zoom out of the screen and the issue will be sorted and will be able to proceed .
Wed, 29 Apr, 2020 at 2:49 PM
Change number of employees per Heg
To change number of employees per HEG you would need to select "OEL setup" on that specific HEG. click edit and change the number of employees. Se...
Wed, 3 Jun, 2020 at 3:46 PM
Getting a tax invoice
A tax invoice can be requested at the facility where the medicals were done. Our system only generates quotation for payment.
Fri, 5 Jun, 2020 at 3:25 PM
Verification error data already exist
Please kindly follow the steps below to overcome the challenge.   Step 1 : Open internet Explore => tools => internet Options highlighted with red c...
Tue, 23 Jun, 2020 at 2:45 PM
Opening Internet Explorer
Below steps are for computers that use windows 8 upward.  Press windows button and type in “Internet Explorer”. (The windows button can be found on the ...
Wed, 17 Jun, 2020 at 2:45 PM
Verification Error Data Already Exist
Please kindly follow the steps below to overcome the challenge.   Step 1 : Open internet Explore => tools => internet Options highlighted with red c...
Tue, 23 Jun, 2020 at 2:48 PM
Do i need a Covid Test before i visit the facility
Yes. With the recent Pandemic ,a Covid test is required upon visiting the facility this can be booked prior or a valid test can be produced at the facility.
Fri, 18 Jun, 2021 at 8:13 AM