Objective
This article will assist you to resend client back for Audio retest, To be able to retest a client to get accurate results.
Instructions
In order to resend client back for a retest you should have OH consultation access.
1. Select the client from the walk list on the OH Consultation as seen below.
2. Select the current visit applicable in this case "Periodical".
3. Select the additional test as seen in the screenshot below and click on Audio Room
4. The "Resend for retest" should appear on this page, if the option does not appear as seen below, means the client did not test or the COF has already been issued.
Need Assistance?
If you need personal assistance, please contact the help desk at support@thehealthsource.org or+27 (0) 13 004 0062 where one of our agents are waiting to assist you.
Our South African office ours are as follow:
Mondays –Fridays 07:00 – 17:00
Weekend Closed
Public Holidays Closed